FAQs
📌 Frequently Asked Questions (FAQs)
1. Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your safety.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so please contact us within 12 hours if you need to make changes or cancel. After this period, your order may already be shipped, and we won’t be able to modify it.
2. Shipping & Delivery
Q: Where do you ship from?
A: Our products are shipped from our trusted suppliers and warehouses, depending on your location and the product ordered.
Q: How long does shipping take?
A: Estimated shipping times:
- USA: 7-15 business days
- Canada, UK, Australia: 10-20 business days
- Other Countries: 12-25 business days
Note: Shipping times may vary due to customs processing and peak seasons.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened items. If you receive a defective or incorrect product, please contact us at support@differchoice.shop within 7 days of delivery, and we will assist you with a replacement or refund.
Q: How do I start a return?
A: To initiate a return, please email us at support@differchoice.shop with your order number and a photo of the item. We will provide you with return instructions.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Product Information
Q: Do your products come with a warranty?
A: Yes! Most of our products come with a 30-day warranty against manufacturing defects. If you experience any issues, contact us for assistance.
Q: Are your products safe for children?
A: Yes, our products meet safety standards and are made from high-quality, non-toxic materials. However, always check the age recommendation for each item before purchase.
5. Customer Support
Q: How can I contact customer service?
A: Our support team is available Monday – Friday, 9 AM – 6 PM (PST). You can reach us via:
📧 Email: support@differchoice.shop
💡 Still have questions? Contact us at support@differchoice.shop —we’re happy to help! 😊